Warranty
General
These warranty terms apply to consumers.
The warranty period starts on the day the product is purchased. The warranty period is 24 months. The warranty period is not extended by warranty work or replacement deliveries carried out under the warranty. Keep your proof of purchase safe. Repair or replacement under warranty is only possible with the original proof of purchase. As the buyer, you must handle warranty claims and/or any complaints with the online or physical store where the device was purchased.
Excluded from warranty
There is no warranty for
- damage caused by external influences;
- careless damage;
- inappropriate or incorrect use, as well as incorrect operation or load, including but not limited to the use of leaking and/or incorrectly inserted batteries and/or the use of non-original parts;
- incorrect setup or installation, for example by failing to observe the applicable safety regulations and/or the instructions in the user, installation and/or assembly manual(s);
- changes, additions and/or extensions to the device;
- professional use;
- Revo products ordered outside the Revo webshop. For these, you must return to the store or webshop where you purchased the relevant Revo product.
- repairs and/or modifications carried out by persons or organisations other than Revo.
Revo always makes the final decision on whether the warranty applies.
Definitions
In these warranty terms, the following definitions apply:
- Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with Revo;
- Revo: Commaxx BV, based in Kerkrade.
Content and scope
If defects occur within the warranty period, Revo will decide whether your device will be repaired or replaced free of charge. Replacement parts or devices become the property of Revo. Consumables, components that can be expected to require replacement during the lifetime of the product, and accessories are NOT covered by the warranty. This includes batteries, antennas, remote controls, cables, buttons, battery covers and other similar accessories.
If inspection and/or repair shows that the defect was caused by improper use of the device, the warranty does not apply and we reserve the right to charge you for the repair costs and material costs. We will contact you in advance, so you can decide for yourself.
Make sure you place the device in its original packaging. If this is not possible, make sure you use good and sturdy replacement packaging. If the device is transported without suitable packaging, the warranty will be void. The transport risk lies with you. Do not send any extra items, such as DVDs, USB sticks or similar items. If these extra items are unintentionally lost, we unfortunately cannot accept responsibility for this.
Counterfeit products
When you buy our products directly from Revo or from an authorised Revo dealer, you can be sure that you have a genuine Revo product. Revo’s limited warranty only applies to genuine Revo products purchased from Revo or an authorised Revo dealer.
When you buy our products from a non-authorised Revo dealer, the product is only covered by Revo’s warranty if the non-authorised dealer can prove, with a detailed invoice and proof of payment, that the product was actually purchased from Revo or an authorised Revo dealer.
Revo does not provide any warranty for counterfeit products. If you attempt to resell such products, you may be held legally liable and/or face criminal prosecution.