Returns
Have you ordered something from us and are you not completely satisfied with your purchase? No problem. For all our webshop customers, we offer a money-back guarantee. You can cancel your order free of charge within 30 days after receiving it.
Return conditions
- By law, a 14-day return period applies to returning items, but we have extended this to 30 days. This means you have 30 days to return your item(s), starting from the moment you receive your order.
- The item is in its original condition and in its original packaging, if reasonably possible.
- You can use the included return label for your return. To help us process your return faster in our warehouse, we ask you to register your return through your customer account:
Have you received an incomplete or damaged product?
When you order something from us, you can expect it to be a high-quality product. If you have received a defective, damaged or incomplete item with your order through our webshop, we will make sure this is handled properly. If your product becomes defective within the return period, you can make a warranty claim through our customer service.
Every product purchased through our webshop is covered by the statutory 2-year warranty. This means that a product must do what it is supposed to do, or be what you as a customer can reasonably expect. Any additional warranties we offer or any manufacturer warranties do not affect your statutory rights as a consumer.
How quickly will I be refunded after returning my order?
As soon as you return the item(s) you ordered through the webshop, we will refund the purchase amount of the returned item(s), including delivery costs, as quickly as possible. A maximum period of 10 days applies. We may wait with the refund until we have received the goods, or until you have shown that you have returned the goods, whichever happens first. You will receive the purchase amount through the same payment method you used for the original transaction.